Cancellation and Refund Policy

By purchasing any ticket, guided tour, or service package through VALOR TOUR LLC (hereinafter referred to as the "Company"), the Customer explicitly acknowledges and agrees that all sales are final.

Once a booking is confirmed, paid for, and processed, no refunds, cancellations, or voluntary modifications will be granted under any circumstances, including but not limited to personal schedule changes, travel delays, missed time slots, illness, or weather conditions.

VALOR TOUR LLC operates as an independent third-party travel agency providing premium convenience services, including booking management, customer support, and guided tour curation.

The entry tickets included in our packages are legally non-refundable and non-transferable by the official issuing authority. Because these official tickets are tied to a specific name, passport/ID number, and strict time slot immediately upon purchase, the Company cannot recover the costs from the monument's administration and cannot extend refund privileges to the Customer.

The official administration of the Cathedral and Giralda of Seville enforces strict security protocols and capacity limits.

It is the sole responsibility of the Customer to arrive at the designated meeting point or entrance at least 15-20 minutes prior to the time slot indicated on their voucher. If the Customer arrives late or misses the allocated time slot, the monument's security may deny entry. VALOR TOUR LLC shall not be held liable for missed entries due to customer lateness, and no refunds or re-bookings will be issued.

In the rare event that the official administration of the Cathedral or Giralda closes the monument entirely due to official state events, strikes, or force majeure, VALOR TOUR LLC will act as a mediator. If the official monument administration issues a refund to our agency, we will process a corresponding refund to the Customer, minus any non-refundable operating, administrative, or credit card processing fees.

If VALOR TOUR LLC is unable to deliver the purchased tickets, vouchers, or guided tours due to internal operational errors, technical system failures, or overbooking on our part, the Customer shall be entitled to a full refund of the amount paid directly to the Website.

The Company's liability is strictly limited to the total monetary amount paid by the Customer during the online transaction on this Website. VALOR TOUR LLC shall not be held liable for indirect, consequential, or collateral expenses, including but not limited to airline tickets, hotel accommodations, train fares, alternative travel arrangements, or loss of enjoyment.